Shipping and FAQs

HoeBow Designs

Shipping and FAQs

I gladly accept returns
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery

I do not accept cancellations - but please contact me if you have any problems with your order.

The following items cannot be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I cannot accept returns for - 
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)

Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


FAQs

Q - How do you know all your products are sustainable?
A - I know that my products are sustainable as all of the materials I use are up-cycled, second hand and/or made from recycled fibres. Much of the recycled fibres I buy are sourced from Hoooked who make all of their yarns and cords etc. from recycled fabrics or sustainable plant based sources such as eucalyptus.